Terms of Sale

Annex — Livada Edge SEO

Specific conditions for the Livada Edge SEO service. They supplement the articles above; in case of conflict regarding the Edge service, this annex prevails.

E.1 — Purpose and nature of the service

Livada Edge SEO is a visibility optimisation service (search ranking and visibility with answer/AI engines) provided in reverse-proxy mode via Cloudflare for SaaS infrastructure. Traffic of the domain(s) designated by the Customer transits through this infrastructure, which automatically inserts, server-side, optimisation elements (structured data, tags, indexing files) without modifying the Customer's CMS and without requiring access to it. The service is a best-effort obligation (see art. E.7).

E.2 — Price and payment conditions

The service is provided as a monthly subscription per domain (“site”), with volume-based degressive pricing:

• 1 to 9 sites: €59 / site / month;
• 10 to 29 sites: €39 / site / month;
• 30 sites and over: €25 / site / month, self-serve signup.

The publisher is under the VAT basic exemption (art. 293 B). Payment and invoicing are operated by Lemon Squeezy (Merchant of Record), which acts as reseller, issues the invoice and handles applicable taxes by Customer country. Payment is due at subscription then at each monthly instalment.

E.3 — Set-up; Customer's role on DNS

Activation requires the Customer to create themselves, on their DNS service/registrar, the records indicated in their console (a CNAME record to the Edge entry point and one or more TXT validation records). Livada never takes, manages or is delegated the Customer's DNS; no nameserver delegation occurs. The service is active only once these records are correctly set and the certificate issued.

E.4 — Customer's obligations and warranties

The Customer warrants: (a) that it owns the added domain(s), or is duly mandated; (b) that it has the right to route their traffic through a third-party provider; (c) when acting for third parties (notably agencies / resellers), that it has obtained the necessary authorisations from its own clients and concluded the required contracts, including on personal-data protection (see art. E.8). The Customer stands surety for compliance by the end beneficiaries. The Customer indemnifies Livada against any third-party claim arising from a breach of these warranties.

E.5 — Availability, continuity and “fail-open” design

The service interposes itself in the Customer's site distribution chain. It is designed “fail-open”: if the optimisation function is unavailable, traffic is relayed to the Customer's origin site as is (the service does not substitute an error page for the site). Livada uses reasonable means to ensure continuity, without guarantee of uninterrupted availability outside an Enterprise offer with a separate SLA. The Customer remains responsible for the availability and proper functioning of its origin site; if the origin is unavailable, the service cannot serve it.

E.6 — Term, renewal and termination

The subscription is for one month, tacitly renewable for successive one-month periods. The Customer may terminate at any time from their area or by email; termination takes effect at the end of the current period, without penalty, the service remaining accessible until then. Per art. L215-1 Consumer Code, where the Customer is a consumer or non-professional, they are informed that they may decline renewal and terminate free of charge as from renewal if the required information was not delivered within the legal time limits.

E.7 — 14-day commercial guarantee; right of withdrawal

Commercial guarantee. Livada offers a “satisfied or refunded” 14-day guarantee from subscription: on simple request to [email protected] within this period, the subscription is fully refunded. This commercial guarantee is distinct from and more favourable than the legal rights below and does not replace them.

Right of withdrawal (consumers/non-professionals only). A buyer who is a consumer has a 14-day statutory withdrawal period (art. L221-18). As a digital service/content performed immediately, excluding the right of withdrawal requires three cumulative conditions (art. L221-28 Consumer Code): (1) the Customer expressly requests performance before the end of the period; (2) they expressly acknowledge losing the right of withdrawal once the service is fully performed; (3) the Seller confirms this agreement on a durable medium (art. L221-13). These three elements are collected and confirmed at subscription (acceptance checkbox + timestamped confirmation email). The business Customer acting within its activity does not benefit from the statutory right of withdrawal (but benefits from the commercial guarantee above).

ℹ️ Articulation with the “online withdrawal function” (art. L221-21 Consumer Code, ordinance no. 2026-2, in force 19/06/2026). Any professional concluding at a distance, via an online interface, contracts opening a right of withdrawal to a consumer must provide a dedicated, free function. Where the waiver of the three conditions above is validly collected, the contract no longer opens a right of withdrawal and is outside this obligation.

E.8 — Personal data (reference)

For the performance of the service, the traffic of the Customer's site visitors transits through the Edge infrastructure. In this respect, Livada acts as a processor within the meaning of the GDPR, on behalf of the Customer (controller). The conditions of this processing are governed by the Data Processing Agreement (DPA) concluded separately, which prevails over these Terms for personal data. Livada does not retain visitor data beyond the necessary transit.

E.9 — Liability

The service is a best-effort obligation: Livada guarantees no result in search ranking, positioning in Google or search engines, or citation by AI systems (factors depending on third parties and beyond Livada's control). Livada's liability cannot be engaged for indirect or immaterial damage (loss of revenue, traffic, data, image). In any event and save for gross negligence or wilful misconduct, Livada's total liability, all causes combined, is capped at the sums actually paid by the Customer for the Edge service over the twelve (12) months preceding the triggering event.

E.10 — Force majeure, governing law, disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution; failing that, for the business Customer, the commercial court of the publisher's registered seat has jurisdiction (subject to public-policy rules); for the consumer, they may use a consumer mediator free of charge and bring proceedings before the court of their choice under applicable rules. Force majeure within the meaning of art. 1218 Civil Code.

Annex — Livada Clarté

Specific conditions for the Livada Clarté service. They supplement the articles above; in case of conflict regarding the Clarté service, this annex prevails.

CL.1 — Purpose and nature of the service

Livada Clarté is an IT assistance service that compares information published by an establishment across its public channels (official site, third-party booking platforms, online listing pages) and flags inconsistencies found between these sources, with proof and a source reference for each flagged item. The service operates read-only: it does not access any of the Customer's admin systems, does not modify any data, and does not publish anything on their behalf. The service is a best-effort obligation (see art. CL.10).

⚠️ What Livada Clarté is NOT — never to be presented otherwise in commercial communications: not a regulatory-compliance check (DGCCRF or otherwise), not legal advice, not a guarantee of accuracy of third-party information (Booking, Google, etc. — the service flags discrepancies, it does not certify which source is correct). The Customer remains solely responsible for the accuracy of what they publish on their own channels and on third-party platforms.

CL.2 — Price and payment conditions

The service is provided as a monthly subscription per establishment, with no minimum term, with volume-based degressive pricing that adjusts automatically to the relevant tier:

• 1 establishment: €4 / establishment / month;
• 2 to 4 establishments: €3.50 / establishment / month;
• 5 to 9 establishments: €3 / establishment / month;
• 10 establishments and over: €2.50 / establishment / month (floor rate, self-serve with no volume cap).

There is no trial version or free tier: the price shown at subscription applies from the first month. The publisher is under the VAT basic exemption (art. 293 B). Payment and invoicing are operated by Lemon Squeezy (Merchant of Record), which acts as reseller and issues the invoice. Payment is due at subscription then at each monthly instalment.

CL.3 — Delivery and performance

The service does not consist of delivering a downloadable file: it produces analysis reports, sent by email and/or from a dedicated area. Performance starts upon payment confirmation, with the Customer's express agreement entailing a waiver of their right of withdrawal (see art. CL.8).

CL.4 — Frequency and scope of analyses

The frequency and scope of analyses are described on the product page at subscription time. They may evolve over time, without degrading the service already paid for the current period.

CL.5 — Implementation; Customer's role

The service requires the Customer to provide reference information for their establishment (the "truth record") and the address of their official site and their Booking.com listing. Livada does not require or obtain any access (credentials, API, back-office) to the Customer's site or Booking.com account — scans exclusively cover publicly accessible pages. When acting on behalf of third parties (agencies), the Customer warrants having obtained the necessary authorisations under the same conditions as art. E.4 for Livada Edge SEO.

CL.6 — Nature of the detection; no legal advice or compliance service

The service consists of flagging information discrepancies between channels and proposing a corrective text. It does not constitute a legal audit nor a regulatory-compliance advisory service, and does not guarantee any absence of complaints, disputes or decisions by any authority. The decision to correct information, and how to do so, rests exclusively with the Customer. Every flagged item comes with proof (screenshot and exact source citation) letting the Customer verify its relevance before any action; Livada cannot be held liable for the consequences of information left uncorrected by the Customer after being flagged, nor for an isolated flag that proves inaccurate.

CL.7 — Term, renewal and termination

The subscription is for one month, tacitly renewable for successive one-month periods, with no minimum term. The Customer may terminate at any time from their area or by email (support); termination takes effect at the end of the current period, with no pro-rata refund or penalty, the service remaining accessible until then with no renewal beyond it. Per art. L215-1 Consumer Code, where the Customer is a consumer or non-professional, they are informed that they may decline renewal and terminate free of charge as from renewal if the required information was not delivered within the legal time limits.

CL.8 — Right of withdrawal

Right of withdrawal (consumers/non-professionals only). A buyer who is a consumer has a 14-day statutory withdrawal period (art. L221-18). As a digital service/content performed immediately, excluding the right of withdrawal requires three cumulative conditions (art. L221-28 Consumer Code): (1) the Customer expressly requests performance before the end of the period; (2) they expressly acknowledge losing the right of withdrawal once the service is fully performed; (3) the Seller confirms this agreement on a durable medium (art. L221-13). These three elements are collected and confirmed at subscription (acceptance checkbox + timestamped confirmation email). The business Customer acting within its activity does not benefit from the statutory right of withdrawal.

ℹ️ Articulation with the "online withdrawal function" (art. L221-21 Consumer Code, ordinance no. 2026-2, in force 19/06/2026). Any professional concluding at a distance, via an online interface, contracts opening a right of withdrawal to a consumer must provide a dedicated, free function. Where the waiver of the three conditions above is validly collected, the contract no longer opens a right of withdrawal and is outside this obligation.

No commercial refund guarantee. Unlike Livada Edge SEO (art. E.7), Livada Clarté offers no "satisfied or refunded" commercial guarantee: only the statutory withdrawal regime described above applies. This absence of a refund guarantee does not affect the no-commitment right to terminate described in art. CL.7: the Customer may stop any future charge at any time, with no condition or penalty. It only means that the month already begun, whose performance started with the Customer's express agreement (see above), is not refundable.

CL.9 — Personal data

The service primarily processes freely and publicly accessible information (the Customer's official site, Booking.com listing) as well as the Customer's contact data (email, establishment name) needed to provide the service and send reports — this is not visitor-data processing on the Customer's behalf comparable to Livada Edge SEO. This information is never resold to a third party, nor reused for any establishment other than the Customer's. Applicable terms are set out in the Data Processing Agreement (DPA), common to the Livada offering.

CL.10 — Liability

The service is a best-effort obligation: Livada guarantees no result in reducing customer complaints, improving ratings or visibility (factors depending on third parties and beyond Livada's control), nor the Customer's regulatory compliance (see art. CL.6). Livada's liability cannot be engaged for indirect or immaterial damage (loss of revenue, customers, image), nor for: a commercial decision made by the Customer based on a report, a change or error on a third-party platform not detectable at the time of analysis, or the consequences of the Customer's own regulatory non-compliance (Livada Clarté not being a compliance service, see art. CL.6). In any event and save for gross negligence or wilful misconduct, Livada's total liability, all causes combined, is capped at the sums actually paid by the Customer for the Clarté service over the last three (3) months of subscription preceding the triggering event.

CL.11 — Force majeure, governing law, disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution; failing that, for the business Customer, the commercial court of the publisher's registered seat has jurisdiction (subject to public-policy rules); for the consumer, they may use a consumer mediator free of charge and bring proceedings before the court of their choice under applicable rules. Force majeure within the meaning of art. 1218 Civil Code.

Annex — Livada Cockpit

Terms specific to the Livada Cockpit service. They complement the articles above; in the event of a conflict regarding the Cockpit service, this annex prevails. These terms fully replace those formerly published on a separate page (/legal/terms, now redirected here).

CK.1 — Purpose and nature of the service

Livada Cockpit is a SaaS platform for multi-platform review management (Google Business Profile, Booking.com, Trustpilot, Pages Jaunes, TripAdvisor, Doctolib…): centralised review collection, AI-assisted reply generation (multi-model), sector-specific compliance, learning the Customer's own tone ("Brand Voice"), one-click multi-channel publishing, actionable ROI insights. The service is reserved for business customers (B2B — no consumer-facing use). The service is a best-effort obligation (see art. CK.8).

CK.2 — Price and payment conditions

The service is provided as a monthly subscription, priced by tier according to the number of connected review platforms:

Founder rate: locked in as long as the subscription remains active without interruption and as long as the Service is operated by Livada.io. If the Customer terminates, a new subscription will be billed at the standard rate then in effect. The rate guarantee is tied to the product's lifetime, not to the Customer's.

The publisher falls under the VAT exemption scheme (art. 293 B of the French Tax Code): VAT not applicable, unless stated otherwise. Payment and billing are handled by Lemon Squeezy (Merchant of Record), acting as reseller and issuing the invoice.

CK.3 — Subscription, trial, term and termination

Subscription is via Lemon Squeezy. 14-day free trial on all tiers, no card required to start. The subscription runs for a term of one month, tacitly renewed for successive one-month periods, with no minimum commitment. The Customer may terminate at any time from their Lemon Squeezy account; termination takes effect at the end of the current paid period, with no proration or penalty. Livada may terminate for non-payment (after 7 days overdue) or breach of these Terms, with 30 days' notice except in serious cases.

Voluntary commercial 14-day money-back guarantee: if the Customer cancels within the first 14 days of their first paid subscription, full refund on simple request to [email protected]. A Customer acting as a business does not benefit from the statutory consumer right of withdrawal (art. L221-18 French Consumer Code); this commercial guarantee stands in its place.

CK.4 — Customer's obligations and warranties

The Customer warrants: (a) providing accurate information; (b) not using the service to publish false information or generate fraudulent reviews (immediate exclusion); (c) complying with the terms of use of connected review platforms (Google, Booking…); (d) holding the necessary rights over content supplied for style learning ("Brand Voice"); (e) not reselling or redistributing the service without written agreement; (f) reviewing every reply before publication — auto-publish mode is off by default, and AI may produce imperfect or inaccurate replies whose review remains solely the Customer's responsibility; (g) maintaining regular backups of their own systems, as for any third-party SaaS service.

CK.5 — Availability and SLA

Planned maintenance announced 48h in advance by email, outside French business hours (07:00-22:00).

CK.6 — Intellectual property

The Cockpit software and its components remain the exclusive property of the publisher. AI-generated replies belong to the Customer, who has full and free use of them. Collected reviews remain the property of their authors and source platforms. The "Livada" brand and "Cockpit" name are protected.

CK.7 — Personal data

The Customer is the data controller with respect to the reviews they collect. Livada acts as a data processor (GDPR art. 28). Terms are set out in the Data Processing Agreement (DPA), common to the Livada offering, available on request.

CK.8 — Liability

The service is a best-effort obligation: Livada guarantees no result in terms of average rating, review volume, or customer satisfaction (factors depending on third parties and beyond Livada's control). Sector-compliance rules are provided as an aid tool, with no value as legal or medical advice. Livada's liability cannot be engaged for indirect or immaterial damage (loss of revenue, data, image), nor for: a Customer decision based on an AI-generated reply, publication of an inappropriate reply not corrected by the Customer before sending, a unilateral change by a third-party platform (Google, Booking…), data loss resulting from the Customer's lack of backups, or a conflict with a third-party tool installed by the Customer. In any event and save for gross negligence or wilful misconduct, Livada's total liability, all causes combined, is capped at the sums actually paid by the Customer for the Cockpit service over the twelve (12) months preceding the triggering event.

CK.9 — Force majeure, governing law, disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution (email to [email protected]); failing that, the commercial court of the publisher's registered seat has jurisdiction (subject to public-policy rules). Force majeure within the meaning of art. 1218 Civil Code.

Annex — Livada Match (Report)

Terms specific to the Livada Match — Report service. They complement the articles above; in the event of a conflict regarding this service, this annex prevails.

M.1 — Purpose and nature of the service

Livada Match — Report is a comparative AI/SEO visibility analysis service between a source page and its translated versions: the Seller scores each automatically detected language (via hreflang) on the same technical signals as the free version of the tool ("Livada Match"), with no cap on the number of languages compared — unlike the free version, which is limited to two languages. The report can be viewed online and printed/saved as a PDF from the Customer's browser. The service is a best-effort obligation (see art. M.5 and M.8).

M.2 — Price and payment conditions

The service is sold as a one-off purchase of €49 (incl. VAT where applicable) per report — it is not a subscription: no renewal, no recurring charge, nothing to cancel. The publisher is under the VAT basic exemption (art. 293 B French Tax Code): VAT not applicable, unless stated otherwise. Payment and invoicing are operated by Lemon Squeezy (Merchant of Record), which acts as reseller and issues the invoice. Payment is due at the time of order.

M.3 — Delivery and performance

The report is generated automatically upon payment confirmation and sent by email as a unique access link (see art. M.4). The usual delay is a few minutes; in the event of a transient failure to analyse a page, the Seller automatically retries the process. Performance starts upon payment confirmation, with the Customer's express agreement entailing a waiver of their right of withdrawal (see art. M.6).

M.4 — No account; access by unique link

The service requires neither an account nor a password. Access to the report relies exclusively on the link sent by email upon delivery, which is the only way to access the report — this link is neither public nor indexed and must not be shared beyond the Customer's own use. The Customer is solely responsible for keeping this email. If the link is lost, the Customer may request it be resent at [email protected], on proof of purchase (email used, date, amount).

M.5 — Nature of the analysis; no result guarantee

The report reflects the state of the analysed pages at the time of the scan and relies on technical signals (accessibility, structure, presence of indexable content). It does not constitute a legal or linguistic compliance audit, nor a guarantee of citation by AI systems or of ranking in search engines — these outcomes depend on third-party factors beyond the Seller's control (see art. 9 of these Terms).

M.6 — Right of withdrawal and commercial guarantee

Commercial guarantee. The Seller offers a 14-day "satisfied or refunded" guarantee from the date of purchase: on simple request to [email protected] within this period, the amount is refunded in full within 5 business days. This commercial guarantee is distinct from, and more favourable than, the statutory rights below and does not replace them.

Right of withdrawal (consumers/non-professionals only). A buyer who is a consumer has a 14-day statutory withdrawal period (art. L221-18 Consumer Code). As digital content performed immediately, excluding the right of withdrawal requires three cumulative conditions (art. L221-28 Consumer Code): (1) the Customer expressly requests performance before the end of the period; (2) they expressly acknowledge losing the right of withdrawal once the service is fully performed; (3) the Seller confirms this agreement on a durable medium (art. L221-13). These three elements are collected and confirmed at the time of order (dedicated acceptance checkbox + timestamped confirmation email). The business Customer acting within its activity does not benefit from the statutory right of withdrawal (but benefits from the commercial guarantee above).

ℹ️ Articulation with the "online withdrawal function" (art. L221-21 Consumer Code, ordinance no. 2026-2, in force 19/06/2026). Any professional concluding at a distance, via an online interface, contracts opening a right of withdrawal to a consumer must provide a dedicated, free function. Where the waiver of the three conditions above is validly collected, the contract no longer opens a right of withdrawal and is outside this obligation.

M.7 — Personal data

The service processes the URL of the page submitted for analysis and, where applicable, those of its automatically detected translated versions (publicly accessible pages only), together with the Customer's contact data (email, agency name where provided) needed to generate and deliver the report. This information is never resold to a third party, nor reused for any other Customer. Applicable terms are set out in the Data Processing Agreement (DPA), common to the Livada offering.

M.8 — Liability

The service is a best-effort obligation: the Seller guarantees no result in ranking, citation by AI systems, or completeness of detected languages (which depends on the hreflang markup actually present on the analysed site, beyond the Seller's control). The Seller's liability cannot be engaged for indirect or immaterial damage (loss of revenue, customers, image). In any event and save for gross negligence or wilful misconduct, the Seller's total liability, all causes combined, is capped at the amount actually paid by the Customer for the purchase concerned.

M.9 — Force majeure, governing law, disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution (email to [email protected]); failing that, for the business Customer, the commercial court of the Seller's registered seat has jurisdiction (subject to public-policy rules); for the consumer, they may use a consumer mediator free of charge and bring proceedings before the court of their choice under applicable rules. Force majeure within the meaning of art. 1218 Civil Code.