Terms of Sale

Annex — Livada Edge SEO

Specific conditions for the Livada Edge SEO service. They supplement the articles above; in case of conflict regarding the Edge service, this annex prevails, except as regards a consumer or non-professional Customer, to whom Article 13.2 applies in all cases.

E.1 — Purpose and nature of the service

Livada Edge SEO is a visibility optimisation service (organic search optimisation and visibility with answer/AI engines) provided in reverse-proxy mode via Cloudflare for SaaS infrastructure. Traffic of the domain(s) designated by the Customer transits through this infrastructure, which automatically inserts, server-side, optimisation elements (structured data, tags, indexing files) without modifying the Customer's content management system (CMS) and without requiring access to it. The service is an obligation of means (see art. E.9).

E.2 — Price and payment conditions (French Commercial Code, art. L441-1)

The service is provided as a monthly subscription per domain (“site”), with volume-based degressive pricing:

• 1 to 9 sites: €59 / site / month;
• 10 to 29 sites: €39 / site / month;
• 30 sites and over: €25 / site / month, self-serve signup.

The displayed prices are exclusive of any taxes that Lemon Squeezy may add; the total price payable is shown before confirmation.

The total price actually due, including any taxes applicable to the transaction, is shown to the Customer before the order is finally confirmed. Payment and invoicing are operated by Lemon Squeezy (Merchant of Record), which acts as reseller, issues the invoice and handles the applicable taxes according to the Customer's country. Payment is due at subscription then at each monthly instalment, by the means offered for payment.

E.3 — Set-up; Customer's role on DNS

Activation requires the Customer to create themselves, on their DNS service/registrar, the records indicated in their console (a CNAME record to the Edge entry point and one or more TXT validation records). Livada never takes, manages or is delegated the Customer's DNS; no nameserver delegation occurs. The service is active only once these records are correctly set and the certificate issued.

E.4 — Customer's obligations and warranties

The Customer warrants: (a) that it owns the added domain(s), or is duly mandated; (b) that it has the right to route their traffic through a third-party provider; (c) when acting for third parties (notably agencies / resellers), that it has obtained the necessary authorisations from its own clients and concluded the required contracts, including on personal-data protection (see art. E.8). The Customer undertakes (se porte fort) that the end beneficiaries will comply. The Customer indemnifies Livada against any third-party claim arising from a breach of these warranties. This warranty applies only to the Business Customer; it does not apply to a consumer or non-professional Customer (Art. 13.2).

E.5 — Availability, continuity and “fail-open” design

The service interposes itself in the Customer's site distribution chain. It is designed “fail-open”: if the optimisation function is unavailable, traffic is relayed to the Customer's origin site as is (the service does not substitute an error page for the site). Livada uses reasonable means to ensure continuity, without guarantee of uninterrupted availability. The Customer remains responsible for the availability and proper functioning of its origin site; if the origin is unavailable, the service cannot serve it.

E.6 — Term, renewal and termination

The subscription is for one month, tacitly renewable for successive one-month periods. The Customer may terminate at any time, free of charge and without creating an account, from the termination page of the site, or by email. Livada undertakes that termination will take effect no later than ten days after receipt of the request, unless the Customer requests a later date; where the Customer has paid in advance for a period extending beyond the effective date, the portion of the price corresponding to the period after that date is refunded to the Customer pro rata. Pursuant to art. L215-1 of the French Consumer Code, where the Customer is a consumer or non-professional, they are informed that they may decline renewal and terminate free of charge as from renewal if the required information was not delivered within the legal time limits.

End of service. On the effective date of termination or suspension, the Customer must have restored its DNS records (removal of the activation CNAME and TXT records) so that its website no longer depends on the Edge infrastructure. Failing this, any unavailability of the website resulting from it cannot be attributed to Livada, without prejudice to the rights of the consumer or non-professional Customer (Article 13.2). Livada does not undertake to keep the relay in place after the effective date.

E.7 — Withdrawal and commencement of Livada Edge SEO

The consumer Customer's right of withdrawal is governed by Article 13 bis.

As Livada Edge SEO is supplied immediately after the order, the consumer Customer expressly requests, before validating the order, that performance begin before the end of the statutory withdrawal period and acknowledges the statutory consequences of the service being fully performed.

This request is collected through a separate affirmative action which is not pre-ticked and is confirmed on a durable medium.

Payment is made when the order is placed and the service is activated immediately after confirmation.

If the Customer validly exercises the statutory right of withdrawal before that right may have been lost under the conditions provided by law, Livada waives, during the period covered by the commercial guarantee in Article 14, any proportionate deduction in respect of services already provided and fully refunds the payment covered by that guarantee.

Even where the statutory right of withdrawal has ended following full performance of the service, the commercial guarantee provided for in Article 14 remains applicable under its own conditions.

The online withdrawal functionality provided for in Article 13 bis remains accessible under the conditions provided for by the applicable regulations. Its accessibility neither creates nor restores a right of withdrawal that has already been lawfully lost.

The commercial guarantee provided for in Article 14 is distinct from the Customer's statutory rights. Where it applies, it is in addition to those rights and does not replace, reduce or make them conditional.

A Customer acting in a business capacity does not benefit, solely because a business order was concluded at a distance, from the statutory right of withdrawal provided for consumers.

This rule is without prejudice to mandatory provisions that may exceptionally extend certain protections to contracts concluded off-premises between professionals, in particular under the conditions provided for in Article L.221-3 of the French Consumer Code.

The commercial guarantee provided for in Article 14, which is available to business Customers, constitutes a separate contractual right and does not amount to recognition of a statutory right of withdrawal.

E.8 — Personal data (reference)

For the performance of the service, the traffic of the Customer's site visitors transits through the Edge infrastructure. In this respect, Livada acts as a processor within the meaning of the GDPR, on behalf of the Customer (controller). The conditions of this processing are governed by the Data Processing Agreement (DPA) concluded separately, which prevails over these Terms for personal data. Livada does not retain visitor data beyond the necessary transit.

E.9 — Liability

The service is an obligation of means: Livada guarantees no result in search ranking, positioning in Google or search engines, or citation by AI systems (factors depending on third parties and beyond Livada's control). Livada's liability cannot be engaged for indirect or immaterial damage (loss of revenue, traffic, data, image). In any event and save for gross negligence or wilful misconduct, Livada's total liability, all causes combined, is capped at the sums actually paid by the Customer for the Edge service over the twelve (12) months preceding the triggering event. The provisions of this article do not apply to a consumer or non-professional Customer, to whom Article 13.2 exclusively applies.

E.10 — Force majeure, governing law, disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution; failing that, for parties who have both contracted as merchants, the commercial court having jurisdiction over the Seller's registered seat has jurisdiction (clause stipulated in a very apparent manner); in other cases, the statutory rules of jurisdiction apply, without prejudice to public-policy rules. The consumer may use a consumer mediator free of charge (CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, https://www.cm2c.net/declarer-un-litige.php, [email protected], tel. +33 1 89 47 00 14) and bring proceedings before the court of their choice under applicable rules. Force majeure within the meaning of art. 1218 of the French Civil Code.

Annex — Livada Clarté

Specific conditions for the Livada Clarté service. They supplement the articles above; in case of conflict regarding the Clarté service, this annex prevails, except as regards a consumer or non-professional Customer, to whom Article 13.2 applies in all cases.

CL.0 — Professionals only

Livada Clarté is reserved for persons acting exclusively for the purposes of their professional activity. The Customer declares, when ordering, that they act in that capacity and warrants that this declaration is accurate. Anyone who is not ordering for the purposes of their professional activity must refrain from subscribing.

CL.1 — Purpose and nature of the service

Livada Clarté is an IT assistance service that compares the information an establishment publishes on its channels and flags the inconsistencies found between those sources. The service compares the Customer's official website and the texts of its Google and Booking.com listings that the Customer provides itself, and flags the discrepancies found by quoting the compared passages and their source. The service is read-only: it accesses no administration system of the Customer, modifies no data and publishes nothing on its behalf. The service is an obligation of means (see art. CL.10).

⚠️ What Livada Clarté is NOT — never presented otherwise in commercial communication: not a regulatory compliance check (consumer-protection authority or otherwise), not legal advice, not a guarantee of the accuracy of third-party information (Booking, Google, etc. — the service flags discrepancies, it does not certify which source is right). The Customer remains solely responsible for the accuracy of what it publishes on its own channels and on third-party platforms.

CL.1 bis — Automated reports and artificial intelligence

Reports are produced by an artificial intelligence model from the compared texts, then sent automatically every month, without prior human review. Only automatic technical checks may hold back a report (for example an unreachable site). The Customer acknowledges that a report may contain errors, flag a discrepancy that is not one (false positive) or miss an existing one (false negative), and that it is not exhaustive. The Customer checks each flagged item before acting.

CL.2 — Price and payment conditions (French Commercial Code, art. L441-1)

The service is provided as a monthly subscription per establishment, with no minimum term, with volume-based tapering that adjusts automatically to the matching tier:

• 1 establishment: €4 / establishment / month;
• 2 to 4 establishments: €3.50 / establishment / month;
• 5 to 9 establishments: €3 / establishment / month;
• 10 establishments or more: €2.50 / establishment / month (floor rate, available self-service with no volume cap).

There is no trial version or free tier: the price shown at the time of subscription applies from the first month. The total price actually due, including any taxes applicable to the transaction, is shown to the Client before the order is finally confirmed. Payment and invoicing are handled by Lemon Squeezy (Merchant of Record), which acts as authorised reseller, concludes the purchase transaction with the Customer, issues the invoice and may apply the taxes in force in the Customer's country; the exact amount is shown on the payment page before confirmation. These terms govern the provision and use of the Livada Clarté service, subject to the terms applicable to the transaction concluded with Lemon Squeezy. Payment is due at subscription and at each monthly renewal.

CL.3 — Delivery and performance

Livada Clarté is offered exclusively to Customers acting in a professional capacity under the conditions set out in article CL.0.

Performance of the service begins upon confirmation of the order and receipt of the elements necessary for its performance.

The Customer confirms ordering Livada Clarté for the purposes of its professional activity. The immediate commencement of the service is a contractual term of the service and not a waiver of a consumer right of withdrawal.

Practical arrangements. The service is not the delivery of a downloadable file: it produces analysis reports, sent by email.

CL.4 — Frequency and scope of analyses

A report is sent every month. The sources compared are the Customer's official website and, if the Customer has provided them, the text of its Google listing and the address and text of its Booking.com listing. Frequency and scope may evolve over time, without degrading the service already paid for the current period.

CL.5 — Implementation; Customer's role

The service assumes that the Customer provides the address of its official website and, if it wishes, the text of its Google listing and the address and text of its Booking.com listing. Livada neither requires nor obtains any access (credentials, API, back-office) to the Customer's website or its Booking.com or Google accounts. Livada never accesses Booking.com or Google by automated means: the comparison involving those platforms is based only on the texts the Customer copies itself from its listings and provides to Livada. The Customer warrants that it is entitled to provide those texts to Livada. The Customer's official website is read in read-only mode, from publicly accessible pages. Without Google or Booking.com text, the report covers the sources provided only and says so. Where it acts on behalf of third parties (agencies), the Customer warrants that it has obtained the necessary authorisations on the same terms as those set out in art. E.4 for Livada Edge SEO.

CL.6 — Nature of the detection; no legal advice or compliance service

The service consists of flagging information discrepancies between channels and proposing an editorial fix. It is neither a legal audit nor a regulatory compliance advisory service, and does not guarantee the absence of any claim, dispute or decision by any authority. Livada does not say which of the compared sources is correct. The decision to correct information, and how to do so, rests exclusively with the Customer. Each flagged item quotes the compared passages and their source so that the Customer can check it before taking any action.

CL.7 — Term, renewal and termination

The subscription is concluded for one month, tacitly renewable for successive one-month periods, with no minimum term. The Customer may terminate at any time, free of charge and without creating an account, online from the termination page (https://livada.io/resiliation/), using the subscription management link included in every billing or report email, or by email to [email protected]. Livada confirms receipt of the request to the Customer and informs the Customer, on a durable medium and within a reasonable time, of the contract end date and the effects of termination. Livada undertakes, towards the consumer or non-professional Customer, that termination will take effect no later than ten days after receipt of the request, unless the Customer requests a later date. Where the Customer has paid in advance for a period extending beyond the effective date of termination, the portion of the price corresponding to the period after that date is refunded pro rata. The business Customer benefits from the same rules on when termination takes effect and on refunds. In accordance with art. L215-1 of the French Consumer Code, where the Customer is a consumer or non-professional (art. L215-3) and the information provided for in that article was not sent to it within the statutory conditions, it may terminate the contract free of charge at any time from the renewal date; advances paid after the last renewal are then refunded within thirty days of termination, less the sums corresponding to performance of the contract up to termination (see art. 12).

CL.8 — Professional Customer and withdrawal

Livada Clarté is reserved for professional Customers.

An order concluded at a distance by a Customer acting for the purposes of its professional activity does not, merely because it is concluded at a distance, benefit from the statutory right of withdrawal provided for consumers.

This clause is without prejudice to mandatory provisions that may exceptionally apply to certain off-premises contracts concluded between professionals, in particular under the conditions laid down in article L.221-3 of the French Consumer Code.

No box requesting early commencement under the consumer right of withdrawal is required for Livada Clarté.

Livada Clarté remains excluded from the commercial guarantee provided for in article 14.

CL.9 — Personal data

Livada acts as controller for the Customer's contact, order and account-tracking data (email, name, declared establishments). For the content the Customer provides (site addresses, Booking.com listing text, public listing data), to the extent it contains personal data, Livada acts as processor under the GDPR, on the Customer's behalf, under the terms of the Livada Clarté Data Processing Agreement (Clarté DPA), which prevails for personal data. This information is never resold to a third party nor reused for another establishment than the Customer's. To produce the report, the content is sent to an artificial intelligence model provider established in the United States, under the terms of the privacy policy. The Customer undertakes not to submit sensitive data within the meaning of art. 9 GDPR.

CL.10 — Liability

The service is an obligation of means: Livada undertakes to produce, each month, with the care reasonably expected of a provider, a report comparing with each other the sources designated by the Customer (its official website and, where it has provided them, the texts of its Google and Booking.com listings), flagging the discrepancies found with the compared passage and its source, and proposing an editorial fix that the Customer reviews and decides whether or not to apply (art. CL.6), except where the sources cannot technically be accessed (for example, the Customer's website is unreachable, art. CL.1 bis). Livada does not say which of the compared sources is correct and does not guarantee the accuracy or completeness of the flagged items, nor any result in terms of fewer claims, improved ratings or visibility, nor the Customer's regulatory compliance. Livada is not liable for indirect or intangible damages (loss of revenue, customers or reputation), for a business decision of the Customer taken solely on the basis of a report without checking, or for a change or error on a third-party platform not detectable at the time of analysis. Except in case of gross negligence or wilful misconduct and without prejudice to article 1170 of the French Civil Code, Livada's total liability, for all causes combined, is capped at the higher of (i) the amounts actually paid by the Customer for the Clarté service in the twelve (12) months preceding the triggering event and (ii) €50. This limitation cannot deprive an essential obligation of Livada of its substance; it limits neither data subjects' rights under the GDPR nor the powers of administrative authorities. It does not apply to a consumer or non-professional Customer, to whom article 13.2 applies.

CL.11 — Force majeure, governing law, disputes

These terms are governed by French law. In case of dispute the parties will seek an amicable solution; failing that, where both parties have contracted as merchants, the courts of the publisher's registered office have exclusive jurisdiction, this clause being stipulated in a very apparent manner; in other cases the territorial jurisdiction rules provided by law apply. As Livada Clarté is not offered to consumers, consumer mediation does not apply to it. Force majeure within the meaning of art. 1218 of the French Civil Code.

Annex — Livada Cockpit

Terms specific to the Livada Cockpit service. They complement the articles above; in the event of a conflict regarding the Cockpit service, this annex prevails, except as regards a consumer or non-professional Customer, to whom Article 13.2 applies in all cases. These terms fully replace those formerly published on a separate page (/legal/terms, now redirected here).

CK.1 — Purpose and nature of the service

Livada Cockpit is an online customer-review management service. On the order date it supports three platforms: Google Business Profile (automatic collection; one click has the AI draft a reply, published after the Customer's approval, art. CK.4 f), and TripAdvisor and Booking.com by manual entry: the Customer pastes the review into Cockpit themselves, one click drafts a reply, and the Customer publishes it themselves on the platform; Livada neither reads nor publishes anything on TripAdvisor or Booking.com. Other platforms are being considered; support for them is not committed and no date is promised. Only platforms supported on the order date form part of the service purchased. The service is intended for business customers (B2B): the Customer declares that it is acting for the purposes of its professional activity. If it nevertheless contracts as a consumer, Articles 13.2, 13 bis and 14 apply to it. The service is an obligation of means (see art. CK.8).

CK.2 — Price and payment conditions (French Commercial Code, art. L441-1)

The service is provided as a monthly subscription, priced by tier according to the number of connected review platforms:

Tiers T3 and T4 apply only to platforms actually supported on the order date (art. CK.1): no platform that is not yet supported is sold or billed. As of the date of these terms, only tiers T1 and T2 can be ordered; the Agency tier applies within the same limit.

The displayed prices are exclusive of any taxes that Lemon Squeezy may add; the total price payable is shown before confirmation.

Founder rate maintained and new subscription

The founder rate applicable to the Customer's subscription is maintained as long as that subscription remains active without interruption.

In the event of termination or interruption of the subscription, any subsequent subscription constitutes a new order. The applicable price is then the one displayed and accepted by the Customer at the time of that new subscription.

The existence of a founder rate does not constitute an announcement of a reduction compared with a price previously applied.

The total price actually due, including any taxes applicable to the transaction, is shown to the Client before the order is finally confirmed. Payment and billing are handled by Lemon Squeezy (Merchant of Record), acting as reseller and issuing the invoice.

CK.3 — Subscription and commencement of Livada Cockpit

A free trial of Livada Cockpit may be offered separately in the Livada application, without a payment card. This trial is separate from the paid subscription.

The paid subscription is paid for when the order is placed and performance begins immediately after confirmation.

Before validating the order, the consumer Customer expressly requests that performance begin before the end of the statutory withdrawal period and acknowledges the statutory consequences of the contract potentially being fully performed.

This request is collected through a separate affirmative action which is not pre-ticked and is confirmed on a durable medium.

The “Fourteen-day money-back guarantee” provided for in Article 14 remains applicable under its own conditions and provides, where applicable, for a full refund of the covered payment with no deduction for use of the service during that period.

The consumer Customer's right of withdrawal is governed by Article 13 bis. The commercial guarantee provided for in Article 14 is distinct from that right and does not replace it.

When acting in a business capacity, the Customer does not benefit from the right of withdrawal applicable to consumers solely because the order is concluded at a distance, subject to any mandatory provisions applicable to certain contracts concluded off-premises between professionals.

CK.3 bis — Duration, billing and termination

The Livada Cockpit subscription is entered into without any minimum commitment period and is billed monthly for as long as it remains active.

The Customer may request termination at any time using the free electronic functionality made available for that purpose.

Livada undertakes, towards the consumer or non-professional Customer, that termination will take effect no later than ten days after receipt of the request, unless the Customer requests a later date.

Where the Customer has paid in advance for a period extending beyond the effective date of termination, the portion of the price corresponding to the period after that date is refunded pro rata.

The business Customer benefits from the same rules on when termination takes effect and on refunds.

Receipt of the termination request, together with its effective date and its consequences, is confirmed to the Customer on a durable medium.

Livada may suspend or terminate the service in the event of non-payment or breach of these Terms and Conditions. Except in the event of a serious breach justifying immediate suspension or termination, Livada first sends the Customer a notice allowing the Customer to remedy the breach within a reasonable period.

Termination is without penalty, subject to any sums that remain lawfully due for the service provided up to its effective date.

CK.4 — Customer's obligations and warranties

The Customer warrants: (a) providing accurate information; (b) not using the service to publish false information or generate fraudulent reviews (immediate exclusion); (c) complying with the terms of use of connected review platforms (Google, Booking…); (d) holding the necessary rights over content it supplies or authorises Cockpit to import as style examples for the AI ("Brand Voice"); (e) not reselling or redistributing the service without written agreement; (f) reviewing every reply before publication — auto-publish mode is off by default, and AI may produce imperfect or inaccurate replies whose review remains solely the Customer's responsibility; (g) maintaining regular backups of their own systems, as for any third-party SaaS service.

CK.5 — Service availability

The service is provided without a commitment to any availability level. Livada endeavours to keep the service continuously accessible and to announce planned maintenance 48 hours in advance by email. In case of prolonged unavailability, contact us at the address given in the legal notice; the customer keeps its statutory rights.

CK.6 — Intellectual property

The Cockpit software and its components remain the exclusive property of the publisher. AI-generated replies belong to the Customer, who has full and free use of them. Collected reviews remain the property of their authors and source platforms. The "Livada" brand and "Cockpit" name are protected.

CK.7 — Personal data

The Customer is the data controller with respect to the reviews they collect. Livada acts as a data processor (GDPR art. 28). Data processing is described in the Cockpit privacy policy (/en/legal/privacy/).

CK.8 — Liability

The service is an obligation of means: Livada guarantees no result in terms of average rating, review volume, or customer satisfaction (factors depending on third parties and beyond Livada's control). Sector-compliance rules are provided as an aid tool, with no value as legal or medical advice. Livada's liability cannot be engaged for indirect or immaterial damage (loss of revenue, data, image), nor for: a Customer decision based on an AI-generated reply, publication of an inappropriate reply not corrected by the Customer before sending, a unilateral change by a third-party platform (Google, Booking…), data loss resulting from the Customer's lack of backups, or a conflict with a third-party tool installed by the Customer. In any event and save for gross negligence or wilful misconduct, Livada's total liability, all causes combined, is capped at the sums actually paid by the Customer for the Cockpit service over the twelve (12) months preceding the triggering event.

CK.9 — Force majeure, governing law, disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution (email to [email protected]); failing that, for parties who have both contracted as merchants, the commercial court having jurisdiction over the Seller's registered seat has jurisdiction (clause stipulated in a very apparent manner); in other cases, the statutory rules of jurisdiction apply, without prejudice to public-policy rules. The consumer may use a consumer mediator free of charge (CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, https://www.cm2c.net/declarer-un-litige.php, [email protected], tel. +33 1 89 47 00 14) and bring proceedings before the court of their choice under applicable rules. Force majeure within the meaning of art. 1218 of the French Civil Code.

Annex — Livada Match (Report)

Terms specific to the Livada Match — Report service. They complement the articles above; in the event of a conflict regarding this service, this annex prevails, except as regards a consumer or non-professional Customer, to whom Article 13.2 applies in all cases.

M.1 — Purpose and nature of the service

Livada Match — Report is a comparative AI/SEO visibility analysis service between a source page and its translated versions: the Seller scores each automatically detected language (via hreflang) on the same technical signals as the free version of the tool ("Livada Match"), within the limits of the versions actually tagged on the analysed site, with no cap on the number of languages compared set by the service — unlike the free version, which is limited to two languages. The report can be viewed online and printed/saved as a PDF from the Customer's browser; it carries the agency name that the Customer has, where applicable, entered when ordering, under its sole responsibility, and a dated badge “Livada Match check passed — [date]” (or “Needs fixing — Livada Match” where not all checks are passed). This badge is a statement by Livada, produced by an automated technical check as of the scan date: it is neither a certification or label issued by an independent body nor a public verification; it does not link to the report, which remains private (see art. M.4), and it attests neither legal or linguistic compliance nor any future result (see art. M.5). Livada may refuse or remove an agency name that infringes a third party's rights. The service is an obligation of means (see art. M.5 and M.8).

M.2 — Price and payment conditions

The service is sold as a one-off purchase at a price of €49 for an ordered report; it is not a subscription: there is no renewal, no recurring payment and nothing to terminate. The displayed price is exclusive of any taxes that Lemon Squeezy may add; the total price payable is shown before confirmation. The total price actually due, including any taxes applicable to the transaction, is shown to the Customer before the order is finally confirmed. Payment and invoicing are handled by Lemon Squeezy (Merchant of Record), which acts as reseller and issues the invoice. Payment is due at the time of order.

The “Site Audit” option is also sold as a one-off purchase, by number of pages analysed: €79 (up to 15 pages), €129 (up to 40 pages) or €199 (up to 100 pages). The Site Audit crawls the pages of the specified site within the limit of the tier purchased and returns, page by page, a “PASSED” or “NEEDS FIXING” verdict based on the same technical signals; it is neither a legal nor a linguistic compliance audit (see art. M.5). These prices are exclusive of any taxes that Lemon Squeezy may add.

M.3 — Performance and delivery of the report

Livada Match is paid for when the order is placed.

For the consumer Customer, the analysis begins immediately after confirmation of the order once the express request for early performance has been collected under the conditions provided for in Article 13 bis.

The report or audit is generated automatically and made available through a link sent by email. The usual technical processing time may be a few minutes; in the event of a technical failure, a new attempt may be carried out automatically.

Delivery of the report or audit may constitute full performance of the service.

Where that full performance results in the loss of the statutory right of withdrawal under the conditions provided by law, that loss does not affect the “Fourteen-day money-back guarantee” provided for in Article 14.

Livada Match is an analysis service concerning the website, page or scope specified by the Customer and resulting in the delivery of a report or audit.

For a business Customer, unless otherwise required by mandatory provisions, performance may begin as soon as the order is confirmed.

The payment collected when the order is placed constitutes an advance payment of the agreed price and not earnest money.

Failure to perform. If Livada is unable to produce, within a reasonable time from the order, the report or audit corresponding to that order, Livada will notify the Customer by e-mail, at the address used for the order, and will refund the price paid in full, to the payment method used, no later than fourteen (14) calendar days after the date of that e-mail. The Customer does not need to take any action. The time required for the amount to appear on the Customer's payment method may depend on the payment service provider. Unless the Customer expressly agrees, Livada does not undertake to produce the report or audit at a later date. This refund is separate from the “Fourteen-day money-back guarantee” of Article 14: it does not replace it or reduce its scope. For a consumer Customer, it does not limit the statutory right of withdrawal (Article 13 bis) or any other statutory right, including under Articles L.216-6 and L.216-7 of the French Consumer Code. For a professional Customer, it applies without prejudice to Articles 13, 15 and 18, it being specified that the refund of the price paid remains due in all cases, including in the event of force majeure (Article 15).

M.4 — No account; access by unique link

The service requires neither an account nor a password. Access to the report relies exclusively on the link sent by email upon delivery, which is the only way to access the report — this link is neither public nor indexed and must not be shared beyond the Customer's own use. The Customer is solely responsible for keeping this email. If the link is lost, the Customer may request it be resent at [email protected], on proof of purchase (email used, date, amount).

M.5 — Nature of the analysis; no result guarantee

The report reflects the state of the analysed pages at the time of the scan and relies on technical signals (accessibility, structure, presence of indexable content). It does not constitute a legal or linguistic compliance audit, nor a guarantee of citation by AI systems or of ranking in search engines — these outcomes depend on third-party factors beyond the Seller's control (see art. 9 of these Terms).

M.6 — Withdrawal and commercial guarantee

The consumer Customer's right of withdrawal is governed by Article 13 bis.

The consumer Customer expressly requests that the analysis begin immediately before the end of the statutory withdrawal period and acknowledges that, after full performance of the service, the statutory right of withdrawal may end under the conditions provided by law.

The request and corresponding acknowledgement are confirmed on a durable medium.

Independently of this statutory regime, the commercial guarantee in Article 14 remains applicable for its own duration. Where it is validly invoked, Livada fully refunds the covered payment, including where the report or audit has already been generated, delivered or consulted.

The online withdrawal functionality remains accessible under the conditions provided for by the applicable regulations. Its accessibility neither creates nor restores a right of withdrawal that has already been lawfully lost.

The commercial guarantee provided for in Article 14 is distinct from the Customer's statutory rights. Where it applies, it is in addition to those rights and does not replace, reduce or make them conditional.

A Customer acting in a business capacity does not benefit, solely because a business order was concluded at a distance, from the statutory right of withdrawal provided for consumers.

This rule is without prejudice to mandatory provisions that may exceptionally extend certain protections to contracts concluded off-premises between professionals, in particular under the conditions provided for in Article L.221-3 of the French Consumer Code.

The commercial guarantee provided for in Article 14, which is available to business Customers, constitutes a separate contractual right and does not amount to recognition of a statutory right of withdrawal.

M.7 — Personal data

The service processes the URL of the page submitted for analysis and, where applicable, those of its automatically detected translated versions (publicly accessible pages only), together with the Customer's contact data (email, agency name where provided) needed to generate and deliver the report. This information is never resold to a third party, nor reused for any other Customer. Applicable terms are set out in Article 16 and in the Privacy Policy.

M.8 — Liability

The service is an obligation of means: the Seller guarantees no result in ranking, citation by AI systems, or completeness of detected languages (which depends on the hreflang markup actually present on the analysed site, beyond the Seller's control). The Seller's liability cannot be engaged for indirect or immaterial damage (loss of revenue, customers, image). In any event and save for gross negligence or wilful misconduct, the Seller's total liability, all causes combined, is capped at the amount actually paid by the Customer for the purchase concerned. The provisions of this article do not apply to a consumer or non-professional Customer, to whom Article 13.2 exclusively applies.

M.9 — Force majeure, governing law, disputes

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution (email to [email protected]); failing that, for parties who have both contracted as merchants, the commercial court having jurisdiction over the Seller's registered seat has jurisdiction (clause stipulated in a very apparent manner); in other cases, the statutory rules of jurisdiction apply, without prejudice to public-policy rules. The consumer may use a consumer mediator free of charge (CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, https://www.cm2c.net/declarer-un-litige.php, [email protected], tel. +33 1 89 47 00 14) and bring proceedings before the court of their choice under applicable rules. Force majeure within the meaning of art. 1218 of the French Civil Code.

Annex — Livada Visible

Specific terms for the Livada Visible service. They supplement the articles above; in the event of conflict on this service, this annex prevails, except as regards a consumer or non-professional Customer, to whom Article 13.2 applies in all cases.

V.1 — Purpose and nature of the service

Livada Visible is a subscription service which, on a WordPress website designated by the Customer, applies corrections intended to improve the way certain website information is structured and presented to search engines and artificial intelligence systems, including structured data, FAQs and entity information, where automatic application is active on that website (art. V.4), and then monitors the status of those corrections over time.

The free diagnostic offered on the product page is separate from the subscription service and is not subject to this Annex.

Livada Visible is subject to an obligation of means, in accordance with Article 9.

V.2 — Price, payment and invoicing

Livada Visible is offered as a monthly subscription per website: Base plan, €49 per month; Pro plan, €89 per month.

The displayed prices are exclusive of any taxes that Lemon Squeezy may add; the total price payable is shown before confirmation.

The total price actually payable by the Customer, including any taxes applicable to the transaction, is displayed before final confirmation of the order.

Where payment is made through Lemon Squeezy, Lemon Squeezy acts as Merchant of Record and handles payment, collection of applicable taxes and issuance of the billing document corresponding to the transaction.

The subscription is payable upon subscription and thereafter on each monthly due date.

V.3 — Access to the website; Customer's role

The service requires the Customer to connect its WordPress website using an application password which the Customer creates in its own WordPress account and may revoke at any time.

The Customer must never provide its main password.

The Customer represents that it owns the website or has the necessary authorisation from its owner. The Customer is responsible for maintaining an appropriate backup of the website, without prejudice to the Seller's own obligations in connection with the service.

Revoking access suspends corrections and monitoring. It does not, by itself, terminate the subscription, which must be terminated in accordance with Article V.6.

V.4 — Automatic corrections and rollback

Corrections are applied automatically where that function is active on the Customer's website. That function is undergoing validation: it may not be active from the time of subscription or may be suspended for a given website, and no correction is applied until the Customer has connected its website in accordance with Article V.3.

Where a correction adversely affects a check monitored by the service, that correction is automatically reversed and the Customer is informed.

This mechanism reduces risk but does not eliminate it. Subject to the Seller's applicable statutory liabilities, the Seller does not guarantee that the website will be free from any impact, particularly where an impact results from an incompatibility with a third-party plugin, theme or configuration.

The liability provisions set out in Article 13 remain applicable.

V.5 — No guarantee of results

The service does not guarantee any ranking in search engines or any citation by an artificial intelligence system, as such results depend on third parties independent of the Seller (see Article 9).

V.6 — Duration, renewal and termination

The subscription is entered into without any minimum commitment period. It is billed monthly and continues until the Customer terminates it. The Customer may terminate it at any time using the free electronic functionality made available for that purpose. Receipt of the request, the contract end date and the effects of termination are confirmed to the Customer on a durable medium.

Livada undertakes, towards the consumer or non-professional Customer, that termination will take effect no later than ten days after receipt of the request, unless the Customer requests a later date.

Where the Customer has paid in advance for a period extending beyond the effective date of termination, the portion of the price corresponding to the period after that date is refunded pro rata. The business Customer benefits from the same rules on when termination takes effect and on refunds.

V.7 — Withdrawal and commencement of Livada Visible

The consumer Customer's right of withdrawal is governed by Article 13 bis.

Livada Visible is paid for when the order is placed and performance begins immediately after confirmation.

Before validating the order, the consumer Customer expressly requests that performance begin before the end of the statutory withdrawal period and acknowledges the statutory consequences of the contract potentially being fully performed.

This request is collected through a separate affirmative action which is not pre-ticked and is confirmed on a durable medium.

During the period covered by the “Fourteen-day money-back guarantee”, Livada fully refunds the payment covered by that guarantee when it is validly invoked, with no deduction for corrections or monitoring already carried out.

V.8 — Personal data and access to the website

The Seller uses access to the website only to the extent necessary to perform Livada Visible and applies a principle of restricted access.

Where the configuration of the website allows it, the Customer is invited to create a dedicated account or credentials having only the rights necessary for the service and to revoke those credentials when they are no longer required.

Where, in connection with Livada Visible, the Seller processes personal data on behalf of the Customer, the roles and obligations of the parties are governed in accordance with the applicable data protection regulations and, where Article 28 of the GDPR applies, by the corresponding data-processing provisions.

Annex — Livada AgentRadar

Specific terms for the Livada AgentRadar service. They supplement the articles above; in the event of conflict on this service, this annex prevails, except as regards a consumer or non-professional Customer, to whom Article 13.2 applies in all cases.

AR.1 — Purpose and nature of the service

The Livada “AgentRadar Measurement” is a one-off service relating to one website and one question specified by the Customer when placing the order.

From pages of the website specified (no more than five, selected by the service), the service automatically determines the facts that the artificial intelligence agents are expected to retrieve. Each selected fact is associated with a verbatim quotation extracted from one of those pages and verified by the system.

Two artificial intelligence agents from different providers are then asked the Customer's question using the relevant website. The protocol nominally provides for ten runs per agent. Each response obtained is evaluated by an artificial intelligence model from a provider different from that of the agent whose response is being evaluated.

Where a technical or cost limit applicable to the execution is reached before the nominal number of runs has been completed, the report states the number of runs actually measured.

The service measures only the state of the website observed at the time of the tests. It does not include any correction recommendation, any modification of the website or any second measurement after a correction.

The result is delivered as a single report sent by email to the address used when placing the order.

Livada AgentRadar is subject to an obligation of means, in accordance with Article 9.

Any functionality, additional measurement, correction or option that may be offered in the future does not form part of the order unless it is expressly described as included in the offer applicable at the time of that order.

AR.2 — Price and payment terms

The “AgentRadar Measurement” service is offered at a price of €149 per order, for one website and one question.

The displayed price is exclusive of any taxes that Lemon Squeezy may add; the total price payable is shown before confirmation.

This is a one-off purchase: no renewal or recurring payment is made in connection with that order.

The total price actually payable, including any taxes applicable to the transaction, is presented to the Customer before final confirmation of the order.

Where payment is made through Lemon Squeezy, Lemon Squeezy acts as Merchant of Record and handles payment, collection of applicable taxes and issuance of the corresponding billing document.

Payment is due when the order is placed.

AR.3 — Commencement and performance

Livada AgentRadar is paid for when the order is placed.

For the consumer Customer, the service begins immediately after confirmation of the order once the express request for early performance has been collected under the conditions provided for in Article 13 bis.

Execution of the service is automated but is not instantaneous.

The service analyses pages of the website specified (no more than five) in order to determine the verifiable facts to be retrieved and then carries out the runs provided for by the protocol within the applicable technical and cost limits.

The report is sent by email to the address used when placing the order. It includes, in particular, the Customer's question, the verifiable facts identified on the website, the measured result expressed as the number of compliant responses out of the number of responses actually measured, a 95% confidence interval, details of the runs carried out and the protocol used.

Delivery of this report constitutes completion of the ordered service.

AR.3 bis. Failure to perform. If Livada is unable to produce, within a reasonable time from the order, the AgentRadar measurement corresponding to that order, Livada will notify the Customer by e-mail, at the address used for the order, and will refund the price paid in full, to the payment method used, no later than fourteen (14) calendar days after the date of that e-mail. The Customer does not need to take any action. The time required for the amount to appear on the Customer's payment method may depend on the payment service provider. Unless the Customer expressly agrees, Livada does not undertake to produce the measurement at a later date. This refund is separate from the “Fourteen-day money-back guarantee” of Article 14: it does not replace it or reduce its scope. For a consumer Customer, it does not limit the statutory right of withdrawal (Article 13 bis) or any other statutory right, including under Articles L.216-6 and L.216-7 of the French Consumer Code. For a professional Customer, it applies without prejudice to Articles 13, 15 and 18, it being specified that the refund of the price paid remains due in all cases, including in the event of force majeure (Article 15).

AR.4 — Nature of the results

Responses produced by artificial intelligence systems may vary from one run to another.

The report describes only the behaviour observed during the runs actually carried out on the measurement dates. The measured result, the number of compliant responses and the 95% confidence interval relate exclusively to that sample and that protocol.

Where the nominal number of runs could not be completed, the report states the actual number of runs measured.

The results do not guarantee either the future behaviour of an artificial intelligence system or provider or the future reproduction of the observed result.

No search engine ranking or future citation by an artificial intelligence system is guaranteed.

Article 9 remains applicable.

AR.5 — Withdrawal and commercial guarantee

The consumer Customer's right of withdrawal is governed by Article 13 bis of these Terms and Conditions.

The consumer Customer expressly requests that performance of Livada AgentRadar begin immediately before the end of the statutory withdrawal period and acknowledges that, after full performance of the service, the statutory right of withdrawal may end under the conditions provided by law.

This request and acknowledgement are collected before performance begins and are confirmed on a durable medium.

Delivery of the report may constitute full performance of the service.

During the period covered by the “Fourteen-day money-back guarantee”, Livada waives any deduction in respect of the part of the service already performed and fully refunds the covered payment where that guarantee is validly invoked.

The commercial guarantee remains applicable under its own conditions even if the report has already been generated, sent or consulted and even if the service has been fully performed.

AR.6 — Personal data and artificial intelligence providers

The personal data provisions of Article 16 and the applicable Privacy Policy apply to Livada AgentRadar.

The website, page, question and necessary information provided or designated by the Customer are used to the extent necessary to perform the service and produce the report.

Performance of the service requires the use of several third-party artificial intelligence system providers, including for querying the website and evaluating the responses obtained. Information necessary for those operations may be transmitted to those providers to the extent necessary to perform the service, in accordance with Article 16 and the applicable Privacy Policy.

AR.7 — Liability; force majeure; disputes

Articles 13, 15 and 18 of these Terms and Conditions remain applicable.

AR.8 — Resale to end customers

The report is prepared for the Customer who placed the order.

The business Customer may provide the report to its own customers and re-invoice the service at a price determined freely by the business Customer.

The Customer remains responsible towards its end customers for its own contractual commitments and the information it provides to them. The Seller is not a party to contracts concluded between the Customer and its end customers and no commitment may be made on the Seller's behalf without the Seller's express agreement.

These provisions are without prejudice to any statutory liabilities that may apply directly to the Seller under mandatory provisions.

The Customer represents that it has the necessary authorisation from the owner of each website submitted to the service.

Annex — Livada SEO

Specific terms for the Livada SEO licence (WordPress plugin). They supplement the articles above; in the event of conflict on this product, this annex prevails.

S.1 — Purpose and nature of the product

Livada SEO is a WordPress plugin that is installed and runs on the Customer's own WordPress website. It includes in particular management of meta tags, the XML sitemap, structured data and Open Graph tags, publication of the /llms.txt and /llms-full.txt files and Knowledge Graph fields, import of SEO settings from other plugins (Yoast, Rank Math, SEOPress, All in One SEO), verification tools (before/after comparison of the page head, identification of the origin of a tag) and an AI assistant to help with using the plugin. Detailed features are described at https://livada.io/en/livada-seo/ ; only those described on that page at the date of the order form part of the product purchased. Livada SEO is subject to an obligation of means, in accordance with Article 9.

S.2 — Plans, prices and payment

Livada SEO is offered as an annual licence by number of WordPress websites:

• Solo, 1 website: €39 per year;
• Studio, 10 websites: €99 per year;
• Agency, 50 websites: €249 per year.

Each plan includes the Livada SEO features, the Pro layer (multilingual hreflang, WooCommerce, multi-location, abilities exposed through the WordPress Abilities API and usable by an MCP client through the official adapter) and the AI assistant described in Article S.5. A one-time licence (Livada SEO Lifetime, €249, 1 website) is governed by the Livada SEO Lifetime Annex.

The displayed prices are exclusive of any taxes that Lemon Squeezy may add; the total price actually payable by the Customer, including any taxes applicable to the transaction, is displayed before final confirmation of the order. Where payment is made through Lemon Squeezy, Lemon Squeezy acts as Merchant of Record and handles payment, collection of applicable taxes and issuance of the billing document corresponding to the transaction. The licence is payable upon subscription and thereafter on each annual due date.

Maintenance of the launch price. Where the price displayed at the time of subscription is presented as a launch price, it is maintained for the Customer's annual licence for as long as the corresponding subscription remains active without interruption. In the event of termination or interruption, any later subscription constitutes a new order, at the price displayed and accepted at the time of that new subscription.

S.3 — Per-website licence; licence key

The licence is personal, non-exclusive, non-assignable and non-transferable (Art. 6) and limited to the number of websites of the plan chosen (1, 10 or 50). It is activated by a licence key delivered by email once payment is confirmed (Art. 5). The Customer activates the key on the websites it designates, up to the number of websites of its plan. The Customer may deactivate the key on one website and activate it on another, without exceeding the number of websites of its plan, following the procedure given in the plugin or by writing to Livada. The Agency plan may be activated on websites the agency manages for its own clients; each activated website counts towards the limit of 50. A development or staging site counts as a website when the key is activated on it. Resale, redistribution and sharing of the key are prohibited (Art. 6).

S.4 — Free version (Lite) and moving to a licence

Livada SEO can be installed and used free of charge, without a licence, for as long as Livada makes it available, with the features described as free on the product page (in particular meta tags, sitemap, redirects, single-location schema and AEO signals: llms.txt). The free version is also available on wordpress.org (Livada SEO Lite). It is provided "as is", without warranty of any kind, to the extent permitted by law, and is not subject to this Annex, except Articles S.6 and S.9. Activating a licence unlocks the Pro layer within the same plugin. The recommended procedure for moving from Lite to Pro is set out on the product page; the Customer must back up its website before any installation or update (Art. 7 d).

S.5 — Updates, AI assistant and support

During the validity of its annual licence, the Customer has access to the plugin updates published by Livada.

An AI assistant based on an AI model from a third-party provider (currently Anthropic) answers questions about using the plugin from the WordPress admin, with no API key to supply, at no extra cost and within reasonable use. Its answers are generated automatically, may contain errors and constitute neither legal advice nor a guarantee of results; the Customer checks them before modifying its website. Livada may change or withdraw this feature for a legitimate reason (change in or unavailability of the provider, cost, security), informing the Customer in advance; the consumer Customer's rights in the event of a modification are reserved.

The Customer may contact Livada at the address given in these Terms; Livada replies as far as possible, with no guaranteed response time.

Livada uses reasonable means to maintain the plugin's compatibility with current WordPress versions; it does not guarantee compatibility with every third-party theme, plugin or configuration (Art. 10). The minimum WordPress and PHP versions are those stated on the plugin listing at the date of the order.

S.6 — No guarantee of results

The product does not guarantee any ranking in search engines, any citation by an artificial intelligence system, or any timeframe for achieving them, as such results depend on third parties independent of the Seller (Art. 9). The visibility and citation measurements provided by the plugin are indicative.

S.7 — Duration, renewal and termination

The licence is entered into for one year and renews tacitly for successive annual periods (Art. 12). The Customer may terminate it at any time, free of charge, using the electronic functionality made available (termination page https://livada.io/en/termination/) or by email. Receipt of the request, the contract end date and the effects of termination are confirmed to the Customer on a durable medium. Livada undertakes, towards the consumer or non-professional Customer, that termination will take effect no later than ten days after receipt of the request, unless the Customer requests a later date. Any refund of a period paid in advance is the one provided for in Article 12 and displayed on the termination page before the request is confirmed. On expiry, Pro features cease to be available; the Customer should not assume that output produced by a Pro feature remains active on its website. Updates stop; the free version remains usable under Article S.4.

S.8 — Withdrawal, start of performance and commercial guarantee

The consumer Customer's right of withdrawal is governed by Article 13 bis. The licence is paid for when the order is placed and performance (delivery of the licence key and download link) begins immediately after confirmation. Before validating the order, the consumer Customer expressly requests that performance begin before the end of the statutory withdrawal period and acknowledges that the right of withdrawal is lost once performance has begun for the digital content supplied (licence key and plugin) and, for any service, once it has been fully performed. This request and acknowledgement are collected through a separate affirmative action which is not pre-ticked, and are then confirmed on a durable medium.

The “Fourteen-day money-back guarantee” of Article 14 applies to the first order: for an annual licence it covers only the first payment and not renewals (Art. 14.3). When validly invoked, Livada fully refunds the payment covered, with no deduction for use of the product during that period. This commercial guarantee is in addition to the statutory guarantees, which remain applicable to the consumer Customer and are not affected (the statutory guarantee of conformity applicable to digital content and services, and the guarantee against hidden defects).

S.9 — Personal data and licences

Personal data is processed in accordance with Article 16 and the Privacy Policy. The licence rules, the prohibition on resale and termination for breach are those of Article 6 and Article 12. Optional features that rely on a third-party provider (AI assistant, AI generation of alternative text or FAQs, citation measurement with the Customer's own key) are described on the product page and in the Privacy Policy.

Annex — Livada SEO Lifetime

Specific terms for the Livada SEO Lifetime offer (one-time licence). They supplement the articles above and the Livada SEO Annex; in the event of conflict on this offer, this annex prevails.

LT.1 — Purpose and nature of the offer

Livada SEO Lifetime is a licence for the Livada SEO WordPress plugin, for one (1) WordPress website only, paid once, with no annual renewal. Plugin updates are included for as long as Livada SEO is developed and maintained by Livada (Art. LT.3). The offer does not grant a licence of unlimited duration: its duration is the period during which Livada SEO is maintained, on the terms of Article LT.3.

LT.2 — Price and payment

Livada SEO Lifetime is offered at €249 as a one-time payment, for 1 website. The displayed price is exclusive of any taxes that Lemon Squeezy may add; the total price actually payable, including any taxes applicable to the transaction, is displayed before final confirmation of the order. Where payment is made through Lemon Squeezy, Lemon Squeezy acts as Merchant of Record and handles payment, collection of applicable taxes and issuance of the billing document corresponding to the transaction.

LT.3 — Updates "for as long as Livada SEO is maintained"

For the whole period during which Livada SEO is developed and maintained by Livada, the holder of a Lifetime licence has access, without further payment, to the plugin updates that Livada publishes. Livada SEO is regarded as no longer maintained when Livada has announced the end of its maintenance or has published no update for twelve (12) consecutive months. Before ending maintenance, Livada informs Lifetime licence holders by email, at the order address, with at least ninety (90) days' notice. After the end of maintenance, Livada does not deliberately disable the installed plugin solely because maintenance has ended; certain Pro features rely on online validation of the licence; no further updates are published and compatibility with future versions of WordPress, PHP or third-party plugins is not guaranteed. These provisions are without prejudice to the rights the consumer Customer holds by law, in particular under the statutory guarantee of conformity, including updates necessary to maintain conformity for the period provided by law. Livada makes no commitment as to a schedule of new features; updates comprise the plugin changes that Livada decides to publish, including fixes, and do not include access to separate products or services sold separately (in particular Livada Visible, Livada Edge SEO, Livada Cockpit, Livada Cookies), unless expressly stated in the offer. The offer gives access to the same Livada SEO plugin features as the Solo plan at the date of the order, including the AI assistant for as long as it is offered.

LT.4 — Licence: one website only

The Lifetime licence is personal, non-exclusive, non-assignable and non-transferable (Art. 6) and limited to one (1) WordPress website active at a time. It may not be resold, shared or transferred to another Customer. The Customer may deactivate the key on one website and activate it on another, without exceeding one active website, following the procedure given in the plugin or by writing to Livada.

LT.5 — AI assistant and support

The AI assistant described in Article S.5 of the Livada SEO Annex is included on the same terms (reasonable use; automatic answers not guaranteed). Support follows the rules of Article S.5. These services are provided for as long as Livada SEO is maintained, subject to the change provided for in Article S.5.

LT.6 — No guarantee of results

Article S.6 applies: no search ranking, positioning or AI citation result is guaranteed (Art. 9).

LT.7 — Duration and termination

The Lifetime licence is entered into with no renewal date and no periodic billing. The Customer may stop using it at any time. The rules of Article 12 on tacit renewal do not apply to a one-time payment, without prejudice to Articles 13 bis and 14. Livada may terminate the licence in the cases provided for in Articles 6 and 12 (breach of licence, unlawful use, non-payment or chargeback, Art. 4), after a formal notice that has remained without effect, except in the case of fraudulent use or chargeback.

LT.8 — Withdrawal, start of performance and commercial guarantee

The consumer Customer's right of withdrawal is governed by Article 13 bis. The licence is paid for when the order is placed and performance (delivery of the licence key and download link) begins immediately after confirmation. Before validating the order, the consumer Customer expressly requests that performance begin before the end of the statutory withdrawal period and acknowledges that the right of withdrawal is lost once performance has begun for the digital content supplied (licence key and plugin) and, for any service, once it has been fully performed. This request and acknowledgement are collected through a separate affirmative action which is not pre-ticked, and are then confirmed on a durable medium.

The “Fourteen-day money-back guarantee” of Article 14 applies: for a one-time licence it covers the initial payment of the order (Art. 14.3). After the fourteen-day period (Art. 14.4), the commercial guarantee no longer covers the order. This commercial guarantee is in addition to the statutory guarantees, which remain applicable to the consumer Customer and are not affected (the statutory guarantee of conformity applicable to digital content and services, and the guarantee against hidden defects).

LT.9 — Personal data and licences

See Article 16 (personal data), Articles 6 and 12 (licence) and Article S.9.

Annex — Livada Cookies

Specific terms for the Livada Cookies licence (WordPress cookie-consent plugin, "Livada Cookies Consent") and the SEO + Cookies bundle. They supplement the articles above; in the event of conflict on this product, this annex prevails.

CO.1 — Purpose and nature of the product; no legal advice

Livada Cookies is a WordPress plugin that displays on the Customer's website a banner and a window for choosing consent to cookies and trackers, records visitors' choices in a register kept on the Customer's own website, and includes in particular Google Consent Mode v2 integration, optional blocking of third-party scripts before consent (an option that can be enabled; active licence required), consent statistics, five languages (French, English, Dutch, German, Italian) and a locally generated configuration report, provided for information only, which does not constitute a certificate of compliance. Only the features described at https://livada.io/en/livada-cookies/ at the date of the order form part of the product purchased.

Livada Cookies is a tool, not legal advice. In accordance with Article 7 e), the Customer remains responsible for its compliance with the GDPR and the ePrivacy Directive, for the choice of its purposes, for drafting its cookie policy and for configuring the banner. The product is subject to an obligation of means (Art. 9); Livada does not guarantee that an inspection by an authority will result in no observation. The free cookie scanner is a free tool provided under Article 11.

CO.2 — Plans, prices and payment

Livada Cookies is offered as an annual licence by number of WordPress websites. The applicable prices are those displayed at https://livada.io/en/livada-cookies/ and on the payment page before confirmation:

• Solo, 1 website: €14 per year;
• Studio, 10 websites: €39 per year;
• Agency, 50 websites: €99 per year (including advanced custom CSS).

SEO + Cookies bundle. A single subscription covers Livada SEO and Livada Cookies, in the corresponding plan: Solo Bundle (1 website), €49 per year; Studio Bundle (10 websites), €99 per year. The bundle price is the one invoiced for the variant purchased and displayed before confirmation; it replaces buying the two licences separately. A bundle comprises one Livada SEO licence and one Livada Cookies licence of the same plan, governed respectively by the Livada SEO Annex and this annex. The bundle does not include the Lifetime licence.

The displayed prices are exclusive of any taxes that Lemon Squeezy may add; the total price actually payable, including any taxes applicable to the transaction, is displayed before final confirmation of the order. Where payment is made through Lemon Squeezy, Lemon Squeezy acts as Merchant of Record and handles payment, collection of applicable taxes and issuance of the billing document corresponding to the transaction. The licence is payable upon subscription and thereafter on each annual due date.

Maintenance of the launch price. Where the price displayed at the time of subscription is presented as a launch price, it is maintained for the Customer's annual licence for as long as the corresponding subscription remains active without interruption. In the event of termination or interruption, any later subscription constitutes a new order, at the price displayed and accepted at the time of that new subscription.

CO.3 — Per-website licence; licence key

The licence is personal, non-exclusive, non-assignable and non-transferable (Art. 6) and limited to the number of websites of the plan chosen (1, 10 or 50). It is activated by a licence key delivered by email (Art. 5). The Customer may deactivate the key on one website and activate it on another, without exceeding the number of websites of its plan, following the procedure given in the plugin or by writing to Livada. On expiry or termination of the licence, third-party script blocking, Google Consent Mode v2, recording of new consents in the register, passive scanning and brand customisation cease to be available; the banner may continue to be displayed without blocking any script, and Livada does not guarantee that it remains displayed. Existing register records remain accessible and exportable. The Customer must renew or replace the tool before the due date and check how its website behaves.

CO.4 — Updates and support

During the validity of its licence, the Customer has access to the plugin updates published by Livada. Livada develops the plugin using reasonable means, in particular to take account of CNIL recommendations and the applicable framework, with no commitment as to timing and no guarantee that the Customer's website is or remains compliant.

The Customer may contact Livada at the address given in these Terms; Livada replies as far as possible, with no guaranteed response time.

The Customer backs up its website before any installation or update (Art. 7 d).

CO.5 — Consent register and personal data

The register is stored on the Customer's website; the Customer is responsible for processing its visitors' data. Data processed by Livada for the licence is described in the Privacy Policy. The licence rules are those of Articles 6 and 12; personal data is processed in accordance with Article 16.

CO.6 — No guarantee of results

Performance statements (speed, no impact on rendering) are indicative and depend on the Customer's website, theme and plugins (Art. 10). No compliance result, banner acceptance rate, or absence of inspection or sanction is guaranteed.

CO.7 — Duration, renewal and termination

The licence is entered into for one year and renews tacitly for successive annual periods (Art. 12). The Customer may terminate it at any time, free of charge, via the termination page https://livada.io/en/termination/ or by email; receipt of the request, the end date and the effects are confirmed on a durable medium. Livada undertakes, towards the consumer or non-professional Customer, that termination will take effect no later than ten days after receipt of the request, unless the Customer requests a later date. Any refund of a period paid in advance is the one provided for in Article 12 and displayed on the termination page before the request is confirmed. The bundle is a single subscription that can only be terminated as a whole; the Customer may stop using either plugin.

CO.8 — Withdrawal, start of performance and commercial guarantee

The consumer Customer's right of withdrawal is governed by Article 13 bis. The licence is paid for when the order is placed and performance (delivery of the licence key and download link) begins immediately after confirmation. Before validating the order, the consumer Customer expressly requests that performance begin before the end of the statutory withdrawal period and acknowledges that the right of withdrawal is lost once performance has begun for the digital content supplied (licence key and plugin) and, for any service, once it has been fully performed. This request and acknowledgement are collected through a separate affirmative action which is not pre-ticked, and are then confirmed on a durable medium.

The “Fourteen-day money-back guarantee” of Article 14 applies to the first order (first payment only for an annual licence, Art. 14.3); for a bundle, it covers the initial payment of the bundle. When validly invoked, Livada fully refunds the payment covered, with no deduction for use of the product during that period. This commercial guarantee is in addition to the statutory guarantees, which remain applicable to the consumer Customer and are not affected (the statutory guarantee of conformity applicable to digital content and services, and the guarantee against hidden defects).